These Booking Conditions, together with the Privacy policies, form the basis of your contract with EnjoyTrulli for the execution of the hotel contract.


Please read the contents of this document carefully, as the respective rights and obligations are defined here. In these Booking Conditions the terms "you" and "your", "your" refer to all names indicated in the reservation (including names added or replaced at a later time). "We" and "our" refer to the EnjoyTrulli. The term "Suppliers" refers to any third party that can provide transport services, hotel services or any other service directly contracted with you.

Your Booking

By making a booking, the one who completes the process is identified as the leader of the group and confirms that he is authorized by the other participants to adhere to these Booking Conditions. The group leader is responsible for any payment due to us. We will confirm your stay (which is subject to availability) by sending you a confirmation note via email or traditional post. Please check your booking confirmation carefully and contact us if this document or any other should appear to you to be incomplete or incorrect, as it may not be possible to change it later. To confirm your reservation you will be asked for a credit card guarantee. In the absence of a valid credit card we reserve the right to cancel your reservation. We remind you that to complete the booking you must be of age, children and young people staying must be accompanied by an adult.

2. Your Contract

The contract is in place at the time we send you the booking confirmation. The aforementioned contract is subject to Italian law and the parties agree that any dispute will be governed by Italian law.

3. The cost of your stay

We reserve the right to increase or decrease the rates at any time. The price of your stay will in any case be confirmed at the time of your booking. Once your booking is confirmed (subject to errors and omissions), the price of your stay will not be increased/changed. The confirmed rate will not include any local tourist taxes introduced by the 2007 Finance Law. The booked hotel reserves the right to add the amount of the aforementioned taxes to the confirmed rate. We reserve the right to correct any errors, both in the advertised and confirmed prices. We will update the prices as we become aware of the error. Please note that errors and changes may occasionally occur. We advise you to check the price of the stay you have chosen at the time of booking. The Italian anti-money laundering legislation (Legislative Decree 11.21.2007 n. 231, art. 49 and subsequent Legislative Decree 12.6.2011 n. 201, art. 12 paragraph 1) prohibits the transfer of cash if the value being transferred is equal to or greater than 1,000 euros. The transfer is also prohibited when it is made with multiple payments below the threshold that appear artificially split. Therefore, in the event that the total amount due for the services is equal to or greater than 1,000 euros, payment must be made using the credit cards accepted by the hotel.

4. Changes made by you

In the event that you wish to make changes to your booking, you must necessarily contact us by email at [email protected] or by contacting us on +39 327 4450778. Although it is our aim to assist you, however, we cannot guarantee that we will be able to satisfy all your modification requests. When the conditions are met for which it will be possible to make the requested change to the reservation you made, this operation will be treated as a cancellation and a subsequent re-booking and any consequent cancellation penalty will be applicable (see point 6 of this document).

5. Cancellations made by you

In the event that you or any participant in your group need to cancel your stay after the booking has been confirmed, the group leader is required to notify us immediately. Your notice of cancellation will only be effective if made by contacting us by email. On this occasion you will receive a cancellation email. In the event that the cancellation is made by you after the free cancellation terms indicated at the time of booking and in the confirmation notifications you have received, you will incur a cancellation penalty. In case of non-cancellation within the terms indicated in the act of booking and no-show at the hotel, you will incur a penalty. There are particularly advantageous rate plans that have more restrictive cancellation policies or higher penalties, equal to up to 100% of the value of the stay itself. These penalties will be communicated to you at the time of booking.

6. Changes and cancellations made by us

We plan offers and rates several months in advance. We occasionally need to make changes or correct errors in the website and other details, both before and after bookings have been confirmed. It is our care to try as much as possible to avoid changes and cancellations, but we reserve the right to make them. Most changes are minor in nature, but occasionally we need to make more significant changes. In this case, we will do our best to notify you as soon as possible. If there will be the possibility and the time necessary to prepare things before the departure date of your stay, we will offer you the following alternatives: (a) (for significant changes) accept the modified conditions (b) an alternative stay proposed by us, with similar or higher standards and conditions than originally booked, or (c) cancel or accept cancellation, in which case any payments already made to us will be reversed to you. Please note that the alternatives proposed above are not applicable if the changes are of a minor nature.

7. Force Majeure

With the exception of the cases expressly contemplated by these Booking Conditions, we are not responsible for any additional costs or expenses incurred by you (as detailed in point 9) or in the event that the full or partial use of our services is limited due to the occurrence of causes of "force majeure". In this document relating to the Booking Conditions, “force majeure” means any event which cannot be foreseen or avoided by us or our service providers, despite all the care taken. This type of event includes events of war or warlike events, riots, civil wars, terrorist attacks, natural or nuclear disasters, fires, adverse weather conditions, strikes or any other event beyond our control.

8. Our liability to you

We intend to reassure you that all the services included in your booking are arranged with the utmost care. We will be responsible for any lack that occurs during your stay, in the event that the cause is due to a default by us or by our employees (if they were operating within their faculties and duties as an employee) or due to shortcomings on the part of our booking and sales agents (where applicable). Instead, it will be your responsibility to prove that there has indeed been a default on our part, should you wish to make a complaint. We will not be liable in the event of illness, wounding or injury, death, loss of any personal effects, damage, additional cost in any of the following cases:(a) due to failure attributable to one or more persons belonging to the group of participants(b ) due to a failure attributable to a third party not directly connected with the provision of the service or stay, failures that could not have been foreseen or avoided, or (c) due to an event or circumstance which we or the supplier of the service in question could not have been foreseen or avoided, despite the utmost care applied(d) for lack of some third party who is not directly involved in the provision of services on our behalf. In addition, we will not be responsible for any lack of enjoyment of your stay due to your failure to communicate any important element to this effect at the time of booking or not resulting in the booking agreement. In particular, we will not be liable for any service that is not expressly included in the contract. This excludes from liability, for example, any additional service provided directly by the hotel or by an external supplier, not indicated in the conditions of the offer and which has not been agreed at the time of booking.

9. Problems and complaints

In the event that you have any reason to make a complaint or have to report any problems that have occurred to you, you are required to immediately inform the service provider in question. Any verbal notification must be in writing and sent to our supplier as soon as possible. Until we become aware of a problem, we cannot try to fix it. A great many problems can be solved quickly. On the contrary, if you are still dissatisfied, you can write to us directly or call us on +39 3274450778, indicating the confirmation code of your booking and a complete description of your complaint.

10. Behavior

When booking, you accept responsibility for any damage or loss caused by yourself or a member of your group. Full and immediate payment will be required for any damage or loss caused, directly to the manager/manager of the hotel or of the service provided. If you fail to do so, you will be liable for any lawsuits brought against you and you will also be required to pay our legal fees in full and those of any third parties involved.

11. General conditions for suppliers

Some of the services that make up your holiday are offered by suppliers independent of the hotel. The latter provide for the provision of these services on the basis of their general conditions of sale.

12. Special requests and health problems

If you have any special requests, we ask you to communicate them at the time of booking. While we will endeavor to accommodate all requests, provided they are reasonable, we cannot guarantee that any request will be satisfied unless we confirm in writing. You will obtain written confirmation of your request (where possible) if the request itself is of fundamental importance to you. Confirmation that the request has been served on or sent to the supplier or included in the special requests on the receipt or on any other documentation, is not confirmation that such request will be satisfied. Unless specifically noted, all special requests are subject to availability. We are sorry that we cannot accept them for bookings with special conditions, e.g. in reservations where a particular condition of fulfillment of a special request is specified. All bookings will be treated as “standard” bookings subject to the above special requests provisions. If you or anyone you know has a health problem or disability which could affect the performance of your holiday, please let us know before confirming your booking. If we should reasonably believe that we cannot satisfy the particular needs indicated by you, we will reserve the right to decline your booking or, if such information does not arrive at the time of booking, it will subsequently not be taken into consideration.

13. Travel documents

You are responsible for all travel documents and vouchers. You will not be reimbursed if, due to non-compliant travel documents, you are unable to carry out or complete the stay itself and we will not be responsible for any additional costs you may incur as a result.